GLOSSARY
Consultant NPS
Consultant NPS (Net Promoter Score) measures satisfaction and likelihood a consultant recommends their staffing firm. NPS >40 indicates a healthy firm, <20 signals high turnover risk.
IN DEPTH
Consultant NPS (Net Promoter Score) is a satisfaction and loyalty indicator applied to consultants of a staffing firm or agency. Calculation: percentage of promoters (9-10 out of 10) minus percentage of detractors (0-6). Theoretical score -100 to +100. In 2026, median consultant NPS in France is +26 per Cobalt study. Top 10% specialized firms reach +58, bottom 10% fall to -12. NPS >40 strongly correlates with turnover <10%, NPS <20 predicts >25% turnover in 18 months. 5 improvement levers: competitive packages (85-90% of day rate), inter-mission mobility, continuous training, management quality, pay transparency. Cobalt enables automatic consultant NPS measurement via integrated quarterly surveys.
Frequently asked questions
Standard question: "On a 0-10 scale, how likely are you to recommend [firm] to a friend or consultant colleague?". NPS = % 9-10 ratings (promoters) - % 0-6 ratings (detractors). Ideal quarterly survey, anonymous response recommended.
>40 = excellent (top 25% firms), 20-40 = correct, 0-20 = moderate risk, <0 = imminent turnover alert. French sector median 2026: +26 (Cobalt study).
Related terms
- Consultant TurnoverConsultant turnover measures the annual % of consultants leaving a staffing firm (voluntary + involuntary departures). France 2026 median: 18%. 15-50 consultant firms: 23%.
- Staffing Firm / ESN (Entreprise de Services Numériques)An ESN (IT staffing firm) is a French company specialized in IT services: it places consultants (employees or freelancers) at client sites for 3-month to 2-year missions.
- Business Manager (BM)A Business Manager (BM) is a staffing firm salesperson responsible for a client and consultant portfolio. They sell services, manage missions and bench time.
- Bench (Intercontrat)The bench (intercontrat) is the period during which a staffing firm consultant is not placed on a client mission. They're paid but generate no revenue.
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